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What does a mycalldivert do? |
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Mycalldivert Service
gives you a new phone number pointed to your existing phone line or IP Address
or IP PBX system. This new number can be of another state or another country,
even if you are not geographically/physically there. Choose any regular phone
number, anywhere in the world you wish for it to ring to. Have as many mycalldivert as you need. One for your friends. One for your family. One for your
business. Mycalldivert is for INCOMING CALLS. |
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How does mycalldivert Service
works? |
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It works similarly to call
forwarding. Think of mycalldivert as a new number. This new number can be
from anywhere on Earth. mycalldivert is set by you to forward to your
existing number. It’s like having a virtual office or home in another city,
state or country. |
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Is it hard to install? |
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There is NO INSTALLATION for mycalldivert at your end; mycalldivert does the work. We simply forward your new number to your old number.
You can try now for FREE with your FREE Signup Account. |
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What does it cost? |
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mycalldivert Service has different rates for different countries'
phone numbers. Furthermore, the rates vary on the RING TO number that you
choose. Please visit http://www.mycalldivert.net for
complete rate plans.
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How much time will it take for my
number to be active? |
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Instant, all
numbers are instantly activated to you when you purchase them. Some Customer's
from Outside the United States may be required additional information or may
have to pay via western union, that may delay your account activation. |
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What is Talk
Time? |
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When you buy a mycalldivert, and want it to be ring to on a Land Line or Mobile Phone Number, You have
to pay for a Termination Fee for that call to that Phone Number, and Talk Time
is used to subtract that fee from your account. I.e. you buy a London Number,
and then you forwarded it on a US Mobile Phone, Every Time Some one calls you,
It will cost you 4 US Cents a Min to Land that call to that number. If you
terminate that call to an IP Address or Instant Messenger, then there will be no
charge for receiving this call. Ring to Number and Termination Number is the
same thing. |
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Can I take
my mycalldivert and number with me when I
travel? |
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Absolutely. Login to your VPL
account and map your mycalldivert number to ring to any number, anywhere
in the world. Travel anywhere and map your Line to your local number overseas.
There is NO CHARGE to change the RING TO location of your number. |
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Can I transfer my current phone
number to mycalldivert Service /
LNP? |
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Yes, if you are in the United
States, Canada, UK or France we can PORT your number to our network, here is the
schedule and rates for transferring the number:
United States - One Time
Charges $35 and then Per Month $7
Canada - One Time Charges $40 and then Per
Month $7
United Kingdom - One Time Charges $35 and then Per Month $5
France – One Time Charges $150 and then Per Month $6 |
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How do you bill for
services? |
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mycalldivert Service is
a PREPAID service, which means that we will charge your credit card
automatically on a monthly basis. Your billing cycle starts when your telephone
number is assigned to you. Thereafter, you'll be able to view your up-to-date
charges online at any time from any computer with a Web browser, from http://www.mycalldivert.net Use
your user name and password, and click on account statement.
Payments
become due 15 days before the beginning of the month, 3 days before the
Beginning of the month, if we are still not paid for, The Number gets
automatically Terminated. |
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Will I get a paper
invoice? |
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No. To bring excellent
service at the lowest cost, your mycalldivert Service monthly charges and
account activity can be viewed online only. Your online account statement is
available 24/7. To keep a paper record of your phone activity, simply print from
the Web. |
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How do I report a service
problem? |
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Simply contact us via your
online account by logging in to your account. We do not provide support via
email nor via phone at this time. |
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Can I cancel at any time? |
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Yes. Cancel
anytime. If you will cancel within first 30 days of service for any reason, we
will waive the activation charges (not the monthly charges or the international
minutes you used.)
To cancel your account, Login to your account, Click
on MY NUMBERS, and DELETE the numbers that you do not want, and you will no
longer be billed for our service. |
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What is the credit/ Star rating you provide to your
mycalldivert customer? |
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Clients
are rated based by country of origin, numbers obtained from us and numbers the
calls are going to ring to. (This decision is based on fraud percentages re: all
three criteria.)
To improve your rating, send your credit card's front
& back copy, driver's license and most recent credit card statement. |
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How to improve Credit
Rating? |
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In order to change the ring to
number, to a zone 2, the customer cc rating must be 3 Star (***).
When
the customer tries to change the ring to number, to a zone 2, he will get this
message via email. The customer's credit rating with our company is 2 stars at
this time.
3 Stars: If you wish to change the ring-to number to zone two, you must have
at least 3 stars credit rating. We will call the provider of your credit card
and verify your information. Once we verify the information, we will inform and
welcome you to 3 stars rating.
4 Stars: To be able to choose a zone 3
number, you need to improve your rating. How? :: send the scanned copy of your
credit card, front & back to support@mycalldivert.net and
your ratings will automatically increase after your documents are verified and
approved by your bank.
5 Stars: Payment through Western Union or Wire. |
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| Frequently Asked Questions: IP Forwarding |
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